Terms of Service

Terms and conditions for using our fitness services

Important: Please read these Terms of Service carefully before using our services. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Voyagee Logg website, services, and any related applications or services (collectively, the "Services") provided by Voyagee Logg Ltd ("Company", "we", "us", or "our").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Voyagee Logg provides personal fitness training, nutrition coaching, online fitness programmes, and related wellness services. Our services include:

3. Eligibility and Registration

3.1 Age Requirements

You must be at least 18 years old to use our Services independently. Users between 16-18 years old may use our Services with written parental or guardian consent. Users under 16 must have direct parental supervision.

3.2 Health Requirements

Before participating in any fitness programme, you must:

3.3 Account Registration

To access certain Services, you may need to create an account. You are responsible for:

4. Health and Safety

4.1 Medical Consultation

You acknowledge that:

4.2 Health Conditions

You must immediately inform us if you have or develop any of the following:

4.3 Emergency Procedures

In case of emergency during training:

5. Payment Terms

5.1 Pricing

All prices are quoted in British Pounds (GBP) and include VAT where applicable. Prices may change with 30 days' notice for new bookings.

5.2 Payment Methods

We accept the following payment methods:

5.3 Payment Schedule

5.4 Late Payments

Late payment fees may apply for overdue accounts. Services may be suspended for accounts more than 14 days overdue.

6. Cancellation and Refund Policy

6.1 Cancellation by Client

6.2 Cancellation by Company

We may cancel services in the following circumstances:

6.3 Refund Processing

Approved refunds will be processed within 5-10 business days to your original payment method.

7. Intellectual Property

7.1 Our Content

All content on our website and in our programmes, including:

Is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

7.2 Your Content

You retain ownership of any content you provide (photos, feedback, testimonials). By sharing content with us, you grant us a non-exclusive license to use it for promotional and educational purposes.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. The Privacy Policy is incorporated into these Terms by reference.

9. User Conduct

You agree to:

Violation of our conduct standards may result in immediate termination of services without refund.

10. Limitation of Liability

To the fullest extent permitted by law:

Important: Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless Voyagee Logg, its employees, trainers, and agents from any claims, damages, or expenses arising from:

12. Insurance Requirements

We maintain professional indemnity and public liability insurance. We recommend that you maintain appropriate personal health insurance coverage.

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

14. Modifications to Terms

We may modify these Terms at any time by posting the updated version on our website. Changes will be effective immediately upon posting. Your continued use of our Services after changes are posted constitutes your acceptance of the modified Terms.

For material changes, we will provide 30 days' advance notice via email to registered users.

15. Termination

15.1 Termination by You

You may terminate your account and discontinue use of our Services at any time, subject to our cancellation policy.

15.2 Termination by Us

We may terminate or suspend your access immediately if you:

15.3 Effect of Termination

Upon termination:

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the English courts.

17. Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a mutually acceptable solution.

For consumer disputes, you may also contact:

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Voyagee Logg regarding the use of our Services.

20. Contact Information

Voyagee Logg Ltd

127 Fitness Street
Canary Wharf
London E14 5AB
United Kingdom

Phone: +44 20 7456 7892

Email: [email protected]

General Inquiries: [email protected]

21. Professional Standards

Our trainers are certified and adhere to professional standards set by recognised fitness industry bodies including:

Last updated: 6 August 2025