Privacy Policy

1. Introduction

Voyagee Logg ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for our services
• Subscribe to our newsletter
• Fill out forms on our website
• Contact us directly
• Participate in our programmes

This information may include:

• Name and contact information (email, phone number, address)
• Date of birth and gender
• Health and fitness information
• Payment and billing information
• Emergency contact details
• Medical history relevant to fitness training

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages viewed and time spent on our site
• Referring website addresses
• Geographic location (with your consent)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide personalised fitness and nutrition programmes
• Schedule and manage training sessions
• Monitor your progress and adjust programmes accordingly
• Communicate with you about your training
• Process payments and manage billing

3.2 Communication

• Send newsletter and promotional materials (with consent)
• Respond to inquiries and provide customer support
• Send important service updates and notifications
• Conduct surveys and gather feedback

3.3 Legal and Safety

• Comply with legal obligations
• Protect against fraud and unauthorised access
• Ensure participant safety during training
• Enforce our terms and conditions

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our fitness services and fulfil our obligations
• Legitimate Interest: For website analytics and fraud prevention
• Legal Obligation: To comply with UK and EU regulations
• Vital Interest: To protect health and safety during training

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and analytics
• Appointment scheduling systems
• Cloud storage services

5.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights and property
• Investigate potential violations of our terms
• Protect the safety of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and staff training
• Data backup and recovery procedures

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Active clients: Throughout the duration of our relationship
• Former clients: Up to 7 years for legal and tax purposes
• Newsletter subscribers: Until you unsubscribe
• Website visitors: Analytics data for up to 2 years
• Health records: As required by professional standards and law

8. Your Rights Under GDPR

As a data subject, you have the following rights:

8.1 Right of Access

You can request a copy of the personal data we hold about you.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete data.

8.3 Right to Erasure

You can request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

You can request limitation of how we process your data.

8.5 Right to Data Portability

You can request transfer of your data to another organisation.

8.6 Right to Object

You can object to processing based on legitimate interest or direct marketing.

8.7 Right to Withdraw Consent

You can withdraw consent at any time where processing is based on consent.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your personal data may be processed in countries outside the UK and EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions from the UK Information Commissioner's Office
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

The updated policy will be effective from the date specified in the "Last Updated" notice.

13. Contact Information

14. Complaints

If you have concerns about how we handle your personal data, please contact us first. If you remain unsatisfied, you have the right to lodge a complaint with the supervisory authority: